In a bid to strengthen its aftersales network and supply chain, Volkswagen Group Sales India today inaugurated a new regional Parts and Distribution Centre (PDC) in Bangalore. The PDC will ensure one-day delivery time of genuine parts to dealerships and authorised service stations in South India.
The new PDC has been constructed in a scant 10 months since its groundbreaking ceremony in July 2014. Present at the inauguration were Thierry Lespiaucq, managing director – Volkswagen Group Sales India, Berndt A Buchmann, director of Group Aftersales and Vehicle Logistics and Vinod Prakash Shivhare, Head of Group Parts Logistics, and other senior officials of Volkswagen Group Sales India along with authorised dealers from the region.
“Our new PDC in Bangalore is strategically important for us as South India contributes to around 30 percent of parts’ sales in the country. With this facility in Bangalore, we will be able to increase the efficiency of our aftersales, to improve the delivery of urgent spare parts to our dealers within 24 hours and furthermore to take the quality of service to our customers to a new level,” said Berndt A Buchmann at the inauguration.
The PDC in Karnataka is part of the network strategy under the ‘Depot Network Development Project’ and the second one in India after the Regional PDC in Gurgaon which has been functional since 2012. The new state-of-the-art facility has been designed by Volkswagen Group Sales India in co-operation with Volkswagen AG worldwide and meets the latest global standards of Volkswagen.
The company says with its strategic location, the PDC in Bangalore will significantly contribute in reducing the current lead time in providing genuine parts to the 67 dealers across Karnataka, Andhra Pradesh, Tamil Nadu, Telangana, Goa and Kerala. This facility will distribute parts for all available models sold by Volkswagen in India.
Pictured above: (L-R) Sharaschandra H D, head of Bangalore PDC; Vinod Prakash Shivhare, head of Group Parts Logistics; Thierry Lespiaucq, MD; Berndt A Buchmann, director of Group Aftersales and Vehicle Logistics; Michael Mayer, director of Volkswagen Passenger Cars and Nalin Jain, director of finance.