Mahindra Truck & Bus in new service support initiative for Delhi-Mumbai corridor

Mahindra Truck & Bus Division (MTBD) today announced the first-of-its-kind service support initiative for the Indian trucking industry, with the successful implementation of its Delhi-Mumbai Service Corridor.

MTBD has launched this initiative to make reliable and quality services available to all its customers, every 60 kilometres along the route connecting Delhi and Mumbai. In addition, the company has also guaranteed that it will provide service support within two hours on the Delhi-Mumbai Service Corridor.

Service centres on the service corridor will carry out emergency repairs, part replacement and vehicle health check-up with service guarantees along the entire route. MTBD also has seven MPARTS Plazas at strategic points across the country, which will now be further strengthened to 26 such plazas by the end of FY2018.

L-R: Rajan Wadhera and Nalin Mehta. 

Speaking on this new initiative Rajan Wadhera, president and chief executive, Truck and Powertrain Division, Mahindra & Mahindra, said, “At Mahindra, we have always believed in making a difference to our customers through high levels of customer centricity and service support and commitment and this new initiative is a testimony to the same. It comes on the heels of the highly successful superior mileage guarantee and 48 hours uptime guarantee, and is part of our endeavour to introduce a disruptive and unprecedented aftersales guarantee to further reinforce our customer value proposition.”

Nalin Mehta, CEO, Mahindra Truck and Bus Division and MD, Mahindra Truck and Bus, said: “The Delhi-Mumbai stretch accounts for nearly 30% of trucking traffic in the country. Considering the importance of this route, MTBD decided to launch the service corridor to enable customers get prompt access to quality service and spare parts. We can now guarantee that we will reach a customer’s truck, in case of breakdown, within just 2 hours on the corridor, else we will pay a penalty of Rs 500- for every extra hour of delay. Additionally, from March 1, 2017, we will also make the 150 fast moving spares, that are identified as essential maintenance parts, available 24x7 at the MPARTS Plazas. If not available on demand, we will supply them free of cost! We hope that this will result in reduced downtime for our customers, leading to higher uptime, more trips and better earnings”.