Audi India aftersales service teams shine at Audi Twin Cup 2016

German luxury car manufacturer Audi today announced excellent performance of the teams representing Audi India at the recently concluded World championship of the Audi Twin Cup 2016. 

The Audi Twin Cup world championship celebrates premium service at its best and was held in Portugal’s Algarve region this year. A total of 71 teams from 36 countries had qualified this year in their national competitions for the final of the Aftersales World Championship. In the two-day final round, participants demonstrated their skills in diagnostics and repairs as well as in customer treatment. 

“Our teams displayed outstanding technical know-how and consistent customer focus, this honour validates our strength in the aftersales service in India. We have invested extensively in training and our initiatives over the years for strengthening our service levels have worked wonders. It is a matter of great pride for us that Audi Twin Cup has recognised the customer service excellence of Audi India teams. Customer satisfaction and customer delight continue to be the core of our strategy and Audi India will continue to focus on the ownership experience and ensure that every touch point is executed in a way that’s relevant and meaningful to today’s customer,“ said Joe King, Head, Audi India.  

A total of 71 teams from 36 countries had qualified this year in their national competitions for the final of the Aftersales World Championship in Portugal. In the two-day final round, participants demonstrated their skills in diagnostics and repairs as well as in customer treatment. 

Outstanding technical know-how and consistent customer focus led to victory for the Audi India team of service technicians and advisors in the international final of the Audi Twin Cup 2016. In the Technology Category, the Audi India team comprising of members from Audi Gurgaon, Audi Ludhiana and Audi Mumbai South secured fourth rank while in the service category, the team comprising members from Audi Chandigarh, Audi Kochi and Audi Mumbai West achieved eighth rank. In the twin category of technology and service, these teams scored eighth rank overall.  

In 2016, the Audi Twin Cup took place for the 21^st time. The competition’s international final involves theoretical and practical exams that simulate typical work situations in the daily operation of a dealership.  

Competing teams can only achieve first-class results through optimal cooperation between service technicians in the workshop and service advisors interacting with the customer. Following the winners from Russia, the second-place team from Germany carried out these tasks most successfully. The service technicians and advisors from China followed in the third place.