Bosch opens first Mobility service centre in Japan

Bosch has announced it is entering the Japanese market for mobility services through the opening of its first service centre in Shiki, 30 km north of Tokyo.

Operations will commence by year-end and the service center is expected to create approximately 50 jobs by the end of 2020.

Commenting on the new service centre, Joerg Fischer, president of Bosch Service Solutions said, “The setup of our first location in Japan expands our business in Asia-Pacific and strengthens our international footprint. It provides us with a good operational foothold in the country, allowing us to further enhance our support for our automotive customers. We will initially offer our eCall emergency service. Other mobility services such as our Concierge Service, Stolen Vehicle Tracking and Breakdown Call are in the planning phase.”

Mobility services for global automotive industry

The launch of mobility services in Japan marks a step forward for Bosch Service Solutions’ growth strategy and its plan to cover all major markets in the global automotive industry.

“Innovative mobility services offer added value for our automotive customers and are the driving force for them to gain a competitive advantage. Today, some five million vehicles worldwide are connected to Bosch mobility services and we estimate that this figure will be 14 million by the end of 2020,” says Stefan Gross, head of mobility services at Bosch Service Solutions.

Having successfully established mobility services worldwide, the Asian markets play an increasing role with high growth opportunities. In Asia-Pacific Bosch, Service Solutions offers mobility services across nine countries.

Greater safety and convenience

Demand for greater levels of safety and convenience continues to grow. With eCall, Bosch offers a service that can save lives. In the event of a severe accident, an emergency call is automatically sent to a 24-hour service center. The specialists at the service center contact the driver, coordinate rescue services if necessary and direct emergency services to the drivers’ location.

Concierge service

At the press of a button, drivers are connected by phone to a designated personal assistant at the service center. This specialist can then provide direct information on routes or diversions and can even book hotels and restaurants.

The GPS or satellite-based Stolen Vehicle Tracking service helps to recover stolen vehicles. Drivers can call their Bosch specialist and with their help, identify the location of their vehicle in real-time. This can then be provided to the police or relevant authorities.

With Breakdown Call, Bosch Service Solutions can also provide assistance to drivers whose vehicle has broken down on the road or at home. Organisational aspects can also be managed through this service, such as a replacement vehicle or alternative travel arrangements.

Expansion of international presence

Established in 1985 as a monitoring center with communication services, Bosch Service Solutions has significantly expanded its international network. Today, some 7,000 associates across 25 locations worldwide provide services in more than 30 languages. In Asia-Pacific, Bosch Service Solutions is currently present with six locations across India, China, the Philippines and Vietnam.

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