Genpact Limited, a leading BPO services company, has bagged a key contract to take over the management of Nissan Human Information Service (NHIS), the Japanese major’s shared services centre for human resources (HR) operations based in Yokohama.
NHIS has operated as a Nissan Motor subsidiary since 2000 and currently handles HR functions for over 54,000 Nissan employees worldwide.
This collaborative relationship also includes a seven-year agreement, whereby Genpact will provide payroll, benefits, staffing, training and other key HR services to Nissan.
The centre, renamed Genpact Japan Service Co., Ltd., will significantly increase Genpact’s onshore service delivery capability in Japan. In addition to the Nissan Group Companies and affiliates, the centre will also serve additional companies and existing Genpact clients.
Genpact will also implement process reengineering services to increase the effectiveness of the HR functions that the Centre will provide.
The company has worked with Nissan for more than six years, providing a growing range of business process management (BPM) services. Its suite of services includes finance and accounting, procurement, supply chain management, customer service, manufacturing, collections, and analytics services to Nissan.
"This transaction makes sense given our strong relationship with Genpact and their proven business process and domain expertise, operational excellence and strong delivery capabilities," said Nissan HR "Genpact considers this to be an incredible opportunity to build on our solid, global relationship with Nissan," said Tiger Tyagarajan, president and CEO, Genpact.